Will I be charged for paying by card?
No, there is no charge for paying by card

Are all debit and Credit cards accepted?
All cards are accepted with the exception of American Express

If my account is on hold, how quickly will I receive a service?
Any stop will be lifted within 24 hours of the payment being made. Service will be provided on the next scheduled date following this.

If I have a query, or dispute, with any of the invoices listed, who should I contact?
Please contact your local Viridor site, or Credit Control on 01823 721461.

How will I receive a receipt for my payment?
If you enter an e-mail address, your receipt will be sent by e-mail. If not, please print the payment confirmation page.

Will the receipt serve as a VAT receipt?
No. The invoices are VAT documents and these should be retained.

How can I request a refund if I pay too much?
Please contact Credit Control on 01823 721461

We hope that you find our new Online Payment System east to use. If you have any questions or comments regarding this new service please contact the credit control team